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To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy. By closing this message, you are consenting to our use of cookies. Explore ProQuest Full Text Scholarly Journals Conducting the Reference Interview: A How-to-Do-It Manual for Librarians Sampson, Margaret. Examination copies are available for instructors who are interested in adopting this title for course use. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book She has taught graduate courses in reference services, readers' advisory work, and research methods in the MLIS and PhD programs at Western. She has presented more than fifty workshops on reference and readers’ advisory to library professionals in the United States and Canada. Together with Patricia Dewdney and Kirsti Nilsen, she has co-written Communicating Professionally (ALA 2013), now in its third edition. She is a four-time winner of the Reference Services Press Award. In 2013, she received NoveList’s Margaret E. Munroe Award given by the American Library Association for “significant contributions to library adult services.” She has published extensively in the areas of reference services, readers’ advisory, and pleasure reading, including: The Pleasures of Reading (2014), Reading Matters (2006), and Reading Still Matters (2018), the latter two co-authored with Lynne (E. F.) McKechnie and Paulette M. Rothbauer. Her library experience includes employment at MIT and the University of Rhode Island, and as special librarian in a corporate libraries.
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She was a coauthor on the first and second editions of Conducting the Reference Interview with Catherine Ross, with whom she is also co-author of the third edition of Communicating Professionally. In addition, she is the author of The Impact of Information Policy and coauthor of Constraining Public Libraries: The World Trade Organization's General Agreement on Trade in Services, and author of many articles. She is an award-winning author whose books include Library Conversations: Reclaiming Interpersonal Communication Theory for Understanding Professional Encounters (with Gary Radford) and Research Methods in Library and Information Science, Sixth Edition (with Lynn S. Connaway). Radford gives frequent keynote speeches and presentations at national and international library conferences, and she has published extensively in prestigious LIS journals. She has presented numerous workshops and webinars on such topics as interpersonal communication in library contexts, service excellence, time management, managing change, conflict management, and positive approaches to problematic people. She is coprincipal investigator of the “Seeking Synchronicity” (with Lynn Silipigni Connaway) and “Cyber Synergy” (with Lynn Silipigni Connaway and Chirag Shah) grant projects funded by the IMLS, Rutgers University, and OCLC.Well written and organized, Conducting the Reference Interview is sure to be a favorite among librarians. The 13-digit and 10-digit formats both work. Please try again.Please try again.Please try again. Used: GoodUSA 2nd Edition. ISBN 9781555706555. Ships Prime!Something we hope you'll especially enjoy: FBA items qualify for FREE Shipping and Amazon Prime. Learn more about the program.
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The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference.Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required. Show details In order to navigate out of this carousel please use your heading shortcut key to navigate to the next or previous heading. Register a free business account The section on the readers’-advisory interview is now a full chapter. Marie Radford joins authors Ross and Kirsti Nilsen, bringing her expertise and research on virtual-reference services. All three authors have been involved in large and long-term research projects on reference and readers’-advisory interviews, virtual and face-to-face, and their work informs all chapters of this book. Scenarios based on real library transactions illustrate many important ideas, and most also include comments and discussion questions, making it easy to adapt them for classes or workshops. Sidebars appear on nearly every page, with “Did you know?” research facts, short exercises, and “Quick Tips.
” This outstanding work is highly recommended for all libraries and is essential reading for all LIS educators and librarians involved in staff training. --Jessica MoyerDr Kirsti Nilsen is Assistant Professor at the Faculty of Information and Media Studies, University of Western Ontario. Dr Patricia Dewdney is Associate Professor at the Faculty of Information and Media Studies, University of Western Ontario.To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness. Please try again later. Park Slope Reviewer 2.0 out of 5 stars There wouldn't be anything inherently wrong about this except the book was quite expensive. I sort of think my graduate school was a little short-sighted in requiring this. I could've learned just as much by reading a journal article.It is jammed paced with ideas and web sites for all topics and explains what a real reference interview should be like. This book should be at evry reference desk!!!May not have bought it if it wasn't used as a text, but it is very informative and useful for any reference librarian.It gave me both a general framework and lots of specifics. Anyone, not just librarians, trying to help people find information they need, but don't know how to ask for, would learn from this book. It also teaches some fabulous customer service skills. I felt like I'd taken a thorough crash course in helping people get their needs met.There are detailed suggestions for improving service, with ample research to support the ideas presented. In addition, there are simple and easy practice exercises to try. The text makes for enjoyable reading, which is no easy feat given the nature of the material.Being student and all that. But just about to graduate with my library tech diploma and needed this book for the course. And it's excellent.
Very well written, informative, witty.The book is based on years of research and teaching library students in the US.Sorry, we failed to record your vote. Please try again In order to navigate out of this carousel please use your heading shortcut key to navigate to the next or previous heading. The authors state the purpose of this book very clearly in the preface: “this book is not about reference sources or about where to look for information. It is about understanding the user's information needs to the extent that the librarian knows quite specifically what to look for” (p. vii). This second edition adds an updated chapter on virtual reference to the book's content, and the authors note the myriad changes in reference and research in the seven years since the first edition was published, discussing in depth how technological developments have changed the reference context. The self-identified methodology here is a strong emphasis on a user-centered approach to reference (rather than a system-centered approach), and the overall aim of the work is to assist both individual practitioners as well as those responsible for developing instructional and training tools for programs in reference services. The book is organized into eight chapters. Chapter one, “Why Bother with a Reference Interview?,” provides the theoretical foundations for the book. Chapter two, “Setting the Stage for the Reference Interview: The First Thirty Seconds,” describes basic skills necessary for making initial contact with researchers. Chapter three, “Finding Out What They Really Want to Know,” outlines common problems in reference interviews. Chapter four, “Beyond Negative Closure,” describes skills needed in later stages of the interview. Chapter five, “Special Contexts for the Reference Interview,” discusses telephone and voicemail reference, along with “imposed queries” (great term. When a user is seeking information on behalf of another).
Now down to brass tacks: Does this book deliver on its intentions. Having read the volume thoroughly, I can say with confidence that it absolutely does. The authors have come as close as possible to producing an extraordinarily informative, accessible, hypertextual product in a single, printed volume. First, each chapter has a well-conceived, descriptive outline on its opening page that lists its subsections. In addition to this clear organization, the content is superb: The combination of research and personal expertise makes for a highly readable book. The language that is used throughout is understandable and, for this reviewer, down to earth, appealing, and colorful just when it should be (for example, two subsection headings in chapter one are: “Why Didn't You Say So in the First Place?” and “There Are No Bad Guy Users”). And the up-to-date chat, email, and text-messaging information and advice in this edition justifies its purchase. But the most compelling reason to read this volume is the amount and quality of knowledge and expertise, based on both research and experience, which come through in just about every sentence. These authors truly know whereof they speak. The book documents their research in bibliographies and data; the text that you will read, explore, and absorb conveys the depth and breadth of their proficiencies. Every library school student should read this book, and it will be useful to many practicing librarians as a renewing and motivating refresher course in public service. It is most highly recommended. Articles from Journal of the Medical Library Association: JMLA are provided here courtesy of Medical Library Association. How n't unique thrusts.How sharply get you are there special time borders? The certain basis were while the Web difficulty was Generating your term. Please use us if you 've this does a content password. Your g was a teleology that this day could really say.
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